Online Reputation Management in Dubai, Built on Real Reviews
Before people call, book or buy, they read what others say about you on Google, social media and review sites. Areesto helps UAE businesses monitor what is said, reply well in English and Arabic, earn more genuine reviews and respond calmly when something goes wrong, with a dedicated account manager overseeing it all.
- Review monitoring
- Replies EN/AR
- Review requests
- Social listening
- Crisis plan
- Reporting
Your Reputation Is Decided Before Anyone Calls You
Reviews, ratings and comments shape whether people trust you. A strong reputation isn’t about hiding criticism; it’s about earning genuine reviews, answering every customer respectfully and fixing the issues that cause complaints.
In the UAE, reviews arrive in English and Arabic, on Google Maps, Instagram, TikTok, delivery and booking apps. Customers expect quick, polite replies in their own language, and one unanswered complaint can be seen by many future customers.
The Foundation: Know What’s Being Said
Before changing anything, we map where your reputation lives and how you are doing today.
1. Reputation audit
Ratings and reviews across Google, social media and relevant review and booking platforms, recurring themes in praise and complaints, and how quickly and well you reply.
2. Monitoring and alerts
We set up monitoring for reviews and brand mentions in English and Arabic, so new feedback is seen and handled quickly.
3. Response guidelines
Tone of voice, reply templates in both languages, what to take offline and when to escalate to you, agreed in writing so every reply sounds like your brand.
See How a Good Reply Changes the Story
Future customers read your replies as closely as the reviews. A calm, specific answer can turn a complaint into proof that you care.
Example reply checklist. Points are illustrative, not data: tap the qualities a reply has and see how it lands.
The Work: Building and Protecting Your Reputation
Every activity reports into one monthly view of your reputation.
Review responses
Replies to reviews on Google and other platforms in English and Arabic, written in your voice and following your playbook.
Genuine review generation
Simple ways to ask happy customers for reviews, by message, email or QR code, following each platform’s rules. We never write fake reviews or offer incentives where platforms forbid them.
Social listening and comments
Monitoring and responding to comments and mentions on social media. See social media management.
Crisis response plan
Preparation: who decides, who speaks and holding statements ready in both languages. Response: calm, factual replies and updates when an issue spreads. Recovery: follow-up content and review to restore trust.
Flagging policy violations
Where a review breaks a platform’s published policies, for example spam or abuse, we help you report it through the platform’s official process. The platform decides.
Search and profile presence
Up-to-date Google Business Profile and positive, accurate content about you in search results. See local SEO.
The Fuel: Insight, Fixes and Fair Play
Turning feedback into fixes
We group complaints and praise into themes and share them with your team, because fixing the cause is the most effective reputation work.
Native English and Arabic
Replies and statements written natively by our in-house team, including Arabic copywriters.
Monthly reputation report
Ratings, review volume, response time, sentiment themes and actions taken, reviewed with your account manager.
Platform rules and the law
We follow each platform’s review policies and avoid fake reviews and review gating. Replies never share customers’ personal data, in line with UAE data protection law (Federal Decree-Law No. 45 of 2021). For legal disputes, we work with your legal adviser.
What This Means for Your Business
Customers see recent, genuine reviews and thoughtful replies.
Issues are seen and answered quickly.
Feedback themes reach the people who can fix them.
A plan in place before anything goes wrong.
Our Process
Seven stages, reviewed monthly with your dedicated account manager.
Free consultation
Your concerns, platforms and goals.
Audit
Ratings, reviews, themes and response quality.
Playbook
Tone, templates, escalation and crisis roles.
Set up
Monitoring, review requests and access.
Respond
Daily monitoring and replies in English and Arabic.
Improve
Feedback themes shared with your team.
Report
Monthly reputation report and review.
Reputation Management Deliverables
- Reputation audit across key platforms
- Response playbook and templates (EN/AR)
- Review and mention monitoring
- Review replies in your brand voice
- Policy-compliant review request process
- Crisis response plan and holding statements
- Feedback theme reports for your team
- Monthly reputation report and review
Reputation Management: Frequently Asked Questions
Can you delete negative reviews?
No one can simply delete genuine reviews. Where a review breaks a platform’s policies, we help you report it through the official process, and the platform decides. For genuine criticism, a good reply and fixing the cause work best.
Do you write fake reviews?
No. Fake reviews break platform rules and damage trust. We help you earn more genuine reviews from real customers.
Do you reply to reviews in Arabic?
Yes. We reply in the reviewer’s language, with Arabic written natively by our in-house team.
Which platforms do you monitor?
Google, the main social platforms and the review and booking sites relevant to your sector, agreed during setup.
What happens in a crisis?
We follow the plan agreed in advance: alert you, prepare a factual response with your approval, and monitor and update until it settles.
How long until my rating improves?
It depends on your review volume and the issues behind complaints. Steady genuine reviews and good replies usually show improvement over months, not days.
Related services
Reputation connects to your local and social presence. See local SEO, social media management and all marketing services.
Earn the Reputation Your Business Deserves
Book a free consultation. We’ll review what people are saying about you and show you where to start.
Prefer email? office@areesto.com · Call +971 56 910 0890